Delivery

We can't wait to get to you!

Delivery is free to the European Union and Switzerland for orders over 69 Euros / CHF

For orders below, the cost price is applied, ie in general 6.35 € for parcels bound for France.

Orders are shipped in standard parcel, to all countries of the European Union and Switzerland. If you wish to receive an order elsewhere, it is possible, as long as you cover the costs.

We usually ship within 1 working day, then delivery is within 48 to 72 hours in Europe.
So allow at least 3 days.
If you want to receive your order faster, contact us at bestservice@matchabotanicals.fr. We will do our best as long as you cover the costs.

We only ship matcha freshly ground, guaranteeing the best quality, and work just in time with Japan. So when demand is high, it may be possible to wait a few more days for the next delivery from Kyoto, as we are not shipping pre-stored second-grade matcha. We will contact you by phone or email if necessary.

This feature is an integral part of our offer, and it is not possible to request a free cancellation of the order if it can be shipped within 14 days of the order.

If you still wish to cancel the order, a charge of € 5 must apply to cover the transaction costs that apply even in the event of cancellation, and the cost of labor.

All of our orders are sent with a tracking code, which you automatically receive by email as soon as the order is shipped.

If you can't find this email, it could either mean that the order hasn't shipped yet or the email is in your spam folder.

If you have not checked your emails and the order is returned to us, it is no longer possible to request a cancellation of the order. Additional shipping costs for a new shipment are your responsibility and must be paid.

Guarantee and product return

Our goal: To see you smile from the opening of the package, until the last cup.

A problem? Do not panic. Contact us.

If you perceive a defect with a product, we apologize 🙏.

Contact us at bestservice@matchabotanicals.fr. Send us pictures of the problem. We will do our best to help you solve it. If this is not possible, we will make an exchange.
Before any return of a product, the exchange must be validated in writing by our team.

Our tea is 100% guaranteed, we have absolute confidence in the quality of the products we offer you. These are varieties that we have carefully selected on site and tested with our tea master and the producers for months. 
However, if something didn't suit you, we would be happy to hear it! Write to us, and we will find a solution for you! 

We are sorry that you no longer want your order.

We would greatly appreciate your contacting us to explain the reasons, every review helps us. 🙏

Write to us at bestservice@matchabotanicals.fr

If the order has not been shipped and no costs have been incurred on our part, it is possible to cancel the order for a fee of 5 €, to cover the transaction costs which are still imposed on us. , and the work.

If the order has already left or at a too advanced stage, we will not be able to refund it.

Payment

A problem with a payment? Contact us on Instagram: @matchabotanicals_fr, or by email: bestservice@matchabotanicals.fr

No, orders must be paid in advance.

Errors

An error has occured in your order? We are here.

We take the greatest care to prepare your orders, each one by one. If by accident we forgot something, we apologize. Write us an email with photos of your package, and your order number, and we will find the trace of the lost product. Its delivery will be at our expense. 

A missing product, such as the essential bamboo matcha whisk? Write to us quickly and we will be able to modify your order on time!  

Unless special authorization is given, only payments by bank card (Visa, Mastercard, Amex) are possible.

For Swiss customers, it is possible to pay by bank transfer or using TWINT. Contact us.